Tentacles FAQ
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      1. Smartocto Knowledgebase
      2. FAQ
      3. Tentacles FAQ

      smartocto Tentacles isn't loading, what can I do?

      If you encounter an issue where smartocto Tentacles is not visible while using the plugin, please follow these troubleshooting steps:

      1. Does it work for colleagues?

      Verify whether your colleagues are able to access Tentacles. If they can access it without issues, move on to the next step: 2. Browser checks.

      If you and your colleagues are also unable to access Tentacles, please reach out to your smartocto representative within your organization. It's possible that Tentacles may no longer be implemented in your website..

      2. Browser checks

      • Disable ad-blocking plugins
      • Accept all cookies on the website you're visiting since the plugin could depend on accepted cookies in the cookiewall.
      • Empty the cache of the website: