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      1. Smartocto Knowledgebase
      2. FAQ
      • Insights
        • Insights Glossary of Terms
        • Insights How-to Guides
        • Content Performance Indicator (CPI)
        • Insights Administration
        • Insights Reports
      • Realtime
        • Realtime Glossary Of Terms
        • Realtime How To Guides
        • Realtime Administration
        • Realtime Data Connection
      • Tentacles
      • Waves
      • Goals
        • Introduction
        • Using Goals
        • Goals Administration
      • Implementations
        • Insights Implementation
        • SDK Integration
        • API and Integration
        • Realtime Implementation
        • Smartocto Connect Implementation
      • FAQ
        • Insights FAQ
        • Realtime FAQ
        • Tentacles FAQ

      FAQ

      Have some questions? We've all been there! Maybe some of your questions can be answered in this section. If not, contact our team!

      Insights FAQ

      • Can I use markup in the notes of reports?
      • Why do I need to send an article ID and a url?
      • How frequent is the data in the Insights application updated
      • What does it take for Longtail article to become Reborn article?

      Realtime FAQ

      • What segmentation is possible in Real time
      • What is direct traffic in real time?
      • What does the channel Other mean?

      Tentacles FAQ

      • Why is there a difference in the total times an headline is served during an A/B-test?
      • Why does an option have 0% CTR in a A/B-test in Tentacles?
      • (No) CTR increase during this test, what does this mean?
      • What is all looked at to determine which head will be the winner? Colleagues have left a head this week while it did not come out as the winner. The answer was: this headline scored better on Loyalty
      • Is there a lower limit to the number of views for the ab test? AB test was done on the article: 32 views in total, is this representative?
      • If the B-head wins, but you take no further action, what happens to the head? Do certain people still see these?
      • Which visitors 'participate' in the A/B test? Also app users?
      • Who sees the A-head, who sees the B-head? To what extent is this random/every test different? No one here at the broadcaster has ever seen a b-head pass by
      • What is Tentacles Click trough rate (CTR)?
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